Refund and returns policy

Steps to follow for return:

• Please include following details:
  • Customer details (Name, Phone number, and Email address).
  • Purchase details (Date of Purchase, Order number or receipt number if purchased in store).
  • Device fault (short description of issue)
• Please make sure icloud has been removed and phone has been reset to factory settings.
• Please return device to Returns Department, TechnoG, Leinster House, Main Street, Maynooth. Co. Kildare. W23 X791.

Please allow 2-5 days for diagnostic and repairs.

Refunds:
We have a 7-day refund policy where if the customer is unhappy with their device, they have 7 days from the purchase date to request a refund. Brand new devices must be returned unused, unopened in original sealed packaging. If seal is broken or device has been activated, then we cannot accept the device for refund.

If the device is an online order, we do not refund or cover postage costs.

Faulty devices must be returned within 14 days of purchase for direct exchange, after this time we reserve the right to repair the device.

Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence.

We will either choose to repair the product in-house or replace as necessary outside of the 14-day exchange policy. Your return will be given high priority, with most repairs and replacements being completed in approx. 2-5 working days.

The customer is responsible for return postage charges.